Carnival Citi Casino

3.0

Welcome bonus

10,000,000 GC + 5,000 SC

$4.99

min.deposit

$100

min.withdrawl

190+

Casino games

General information

Year founded

2023

Owner

Citi Media Tech LLC

Licenses

Languages

English

Banking

Minimum deposit

$4.99

Minimum withdrawal

$100

Maximum withdrawal

$10000

Withdrawal time

Up to 7 days

Deposit methods

image placeholder

Withdrawal methods

Software providers

Endorphina
GMW
NextGen
Pragmatic Play
RealTime Gaming

Game types

Andar Bahar
Baccarat
Baseball
Basketball
Bingo
Blackjack
Blocks
Bubble shooter
Caribbean Stud
Craps
Crash
Crypto games
Dice
Dominoes
eSports
Fish Games
Football
Golf
Hi-Lo
Hockey
Horse racing games
Jackpot games
Keno
Limbo
Lines
Live Casino
Live dealer games
Mines
Moneylines
Plinko
Poker
Pool
Progressives
Prop Bets
Proprietary Games
Red Dog
Roulette
Scratch-Offs
Scratchcards
Skill Games
Slingo
Slots
Soccer
Solitaire
Specialty Games
Spin-The-Wheel Games
Sports Betting
Spread Bets
Table Games
Tennis
Totals
Video Poker
War games

Support

Phone support:

(916) 445-1254

Email support:

support@carnivalciti.com

Live chat:

No

Bonus information

Welcome bonus:

10,000,000 GC + 5,000 SC

Free spins:

0

Wagering:

1x

Carnival Citi Casino Review

Carnival Citi is a fresh sweepstakes casino launched by Citi Media Tech LLC in 2023. It’s made quite a buzz among social casino players by offering 10,000,000 GC and 5,000 SC for free upon sign-up, the latter of which can be redeemed for real cash prizes.

With a decent library of 190+ games, including jackpots and classic slots, as well as a few video poker and table game titles, it’s a decent i-gaming spot, but nothing I’d write home about. The promos for existing players show promise, so let’s see what you can expect at Carnival Citi Casino.

Pros

  • Easy sign-up process
  • Welcome bonus is considerably higher than the industry’s average
  • A decent selection of video poker games
  • Excellent social media promotions

Cons

  • Sweeps play unavailable in 11 US states
  • Low AMOE bonus; daily refills run out after 5 days
  • High SC redemption threshold, slow payouts

Carnival Citi Casino Games

Gurus Verdict: I’d argue that the best feature of this casino is the massive free-play bonus. Very little is known about its owner, and since the site launched very recently, I think it’s too early to dub it legit or otherwise.

Carnival Citi Casino Bonus Codes

You won’t need to use any promo code to claim your 10,000,000 GC and free 5,000 SCs. The bonus is available upon sign-up to all eligible players, meaning that you’ll need to be at least 18 years old and reside in a supported US state.

The same applies to the bulk of Carnival Citi Casino promos, which include:

  • Daily Login Bonus: grab 1,000 free SCs by signing into your account once per day for a total of five days (up to 5,000 free SCs)
  • AMOE Bonus: send a handwritten postcard to Citi Media Tech LLC to receive 2,000 free SCs. Check out Carnival Citi Casino’s Promo Rules, section 3.3 for more details on what to include in the postcard.
  • Lucky Draw Raffle: play slots and table games to win eTickets for daily, weekly, and monthly raffles.
  • Social media contests and giveaways: follow Carnival Citi online casino on Facebook, Instagram, and YouTube to participate in regularly updated challenges, contests, and tournaments for extra GCs and SCs.

Sweeps Chips (SCs) can be converted into real money after you’ve accumulated $100 worth of chips and passed the KYC check.

Software and Games

The biggest flaw of Carnival Citi Casino is the lack of popular slots.

Most of its games come from smaller i-gaming providers like NextGen and GMW. In its defense, there are a few titles that veteran players might be familiar with, such as Pragmatic Play’s Golden Pig Megaways, or RTG’s Asgard.

Categorization-wise, all Carnival Citi Casino slots are divided into groups like Jackpot, Premium, 3 Reels, Keno, Fruit Jackpots, and more. Searching for a specific game is easy due to the built-in search bar. This tool recognizes partial keywords, but it doesn’t work 100% of the time.

All games are available from the start, but since they mostly come from two vendors, there’s not much variety to talk about except in terms of different game visuals and themes. Don’t be surprised if certain games aren’t available momentarily – you’ll know that a title was recently added to the library if its icon has “Image Not Available” text stamped over it.

I’ve been testing Carnival Citi Casino for a while, and I commend their commitment to keeping things fresh by frequently adding new games.

Carnival Citi Online Slots

Slots comprise the majority of i-gaming libraries at most sweepstakes casinos, and Carnival Citi isn’t an exception. Even though the casino currently offers roughly 170+ slot games, a lot of them are untested slots that are either brand-new or obscure.

This simply means that you’ll have to be a bit picky when choosing which game to play. For example, I can recommend the following titles because they come from reputable slot makers and have been tested by our team at multiple sweepstakes online casinos:

  • Pragmatic Play’s Golden Pig Megaways, 96% RTP
  • RealTime Gaming’s Asgard, 96% RTP
  • Endorphina’s Gladiators, 96.08% RTP
  • Novomatic’s American Wild, 95% RTP

I don’t have anything particular against less renowned vendors like Arcadem, Game Media Works, or NextGen, but their games usually have significantly lower RTP scores compared to titles rolled out by Pragmatic, NetEnt, or Betsoft, not to mention bland graphics and mechanics that felt dated a decade ago.

Table Games

Many players, especially beginners, prefer table games over slots because they have simpler mechanics. Carnival Citi Casino is probably not the best place for such people since it only has two table games, both of which are non-standard versions of Blackjack.

The 3-hand and 5-hand American Blackjack games have slightly different rules than basic Blackjack, limiting how many cards you can hold. I prefer regular baccarat, Sic Bo, blackjack, and classic Hold’em Poker, none of which are available at this sweepstakes casino.

Video Poker

Many sweepstakes casinos lump video poker games in the same basket as other table games, but some casinos don’t feature a single one. I think Carnival Citi Casino did a great job by adding 9 unique video poker versions to its catalog, including some of the most popular titles like Aces & Faces, Jacks or Better, Deuces Wild, and Bonus Poker.

As I mentioned, I wasn’t thrilled by the lack of Hold’em variants, but unlike the table games section, this one at least offers a bit of variety.

Sweepstakes Gaming

What separates sweepstakes casinos from social casinos is that the former uses a dual currency system. Besides gold coins, you’ll be using Sweeps Chips at Carnival Citi Casino, which are identical to contemporary sweepstakes coins even though they’re named a bit differently.

Gold coins or “GCs” are Carnival Citi’s free-play currency. You can’t convert these coins for money or turn them in for prizes, but you can demo any of its 190+ games without putting real cash on the line. That’s also why this casino is giving you 10,000,000 GCs for free upon sign-up.

Sweeps Chips or “SCs”, on another hand, are redeemable for real cash prizes at a rate of 1,000 SC = $1. All SCs are considered “bonus funds”, meaning that you’ll need to wager them at least once before they can be redeemed. Additionally, you’ll need to meet the minimum redemption limit of 100,000 SCs to make a cash prize withdrawal.

Your balance of available GCs and SCs will be displayed at the top center of the screen. The currency that is currently being used will be highlighted, so whenever you want to switch to using the other one, just tap it.

Similar to other social casinos, Carnival Citi offers both of these currencies for free upon sign-up and via various promotions. It does sell GC packs, which also award free Sweeps Chips proportionately to the size of the chosen bundle, but all purchases are completely optional.

Carnival Citi Casino Bonuses and Promotions

📜Carnival Citi Casino Promo🆓Free GCs & SCs Amount
Sign-up Bonus10,000,000 GC + 5,000 SC
First Purchase Bonus3,000,000 GC + 17,500 SC
Daily Login Bonus1,000 SCs daily for 5 days, up to 5,000 SC
Mail-in Bonus2,000 SC
Daily, Weekly, and Monthly Lucky DrawsA share of the current prize pool, always in Sweeps Chips
Social Media ContestsTypically upwards of 1,000,000 GC + 1,000 SC

Carnival Citi Casino bonuses are great considering it recently launched. I’d even argue they’re even better than the industry’s average in some respects, especially free gold coin promos.

On the downside, I don’t like the limits on daily refills and the lack of conventional reload deposits, not to mention that there aren’t any standalone no deposit bonuses. Let’s dive a bit deeper into each Carnival Citi Casino bonus.

Welcome Bonus

As soon as you make your Carnival Citi Casino account, you’ll instantly receive 10,000,000 gold coins and 5,000 sweeps chips. Upon sign-up, the balance indicator will appear, and you should be able to see your new funds as soon as you’re logged in.

Both currencies are available for immediate use, but remember that you’ll need to accumulate at least 100,000 SCs and play through them once if you want to redeem real money prizes.

This bonus is huge compared to the industry’s average. You’re getting millions of gold coins and free sweeps worth $5, which is considerably more currency than most contemporary alternatives offer.

First Purchase Bonus

Carnival Citi Casino has a one-time first-purchase deal in store for new users. Unlike many sweepstakes casinos that have multiple offers on select GC packs, this casino only has one, allowing you to grab 3,000,000 GCs and free 17,500 SCs for just $4.99.

While the GC part of this offer is a terrific deal in its own right, the free Sweeps coins you’ll get are effectively worth $12.51 in savings. In my expert opinion, this is a superb bonus for players who want to reach the minimum redemption threshold faster.

How to Get More Carnival Citi Free SC Coins

Even though Carnival Citi doesn’t have any reload bonuses, there are quite a few promos that existing players can use to grab some extra sweeps chips. Here’s what you can expect as an account holder at this gaming site:

  • Daily Login Bonus: tap on the “Gift” icon next to your profile every day for 5 days to claim 1,000 SC for free. The 5/5 counter shows how many times you can claim this offer and will disappear once the bonus has been fully claimed.
  • Mail-in (AMOE) Bonus: send a handwritten postcard to Carnival Citi Casino’s address in Miami, FL. Detailed rules about what must be included can be found in the casino’s Promo Rules
  • Lucky Draw Raffle: Carnival Citi Casino holds raffle giveaway events daily, weekly, and monthly. To participate, you’ll need to acquire E-Tickets by playing. Open the “Lucky Draw” section to see how many tickets you currently have, tap on the event you want to participate in and choose how many tickets you wish to use.

Promo Codes Terms and Requirements

Although most sweepstakes casinos have relatively similar bonus terms and conditions, I was happy to see that Carnival Citi also keeps things straightforward. The most important bonus conditions include:

  • Player Age Requirement: only 18+ years old players are allowed to register and play at Carnival Citi.
  • Player State Requirement: Carnival Citi Casino is completely unavailable in Washington only. Players from 11 US states cannot participate in any promotions or claim/use/redeem Sweeps Chips, including Florida, Georgia, Kentucky, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, and Utah.
  • Playthrough Requirement: all SCs are considered bonus funds until the player has wagered them at least once.
  • Minimum Redemption Limit: real money redemptions become available only when the player has accumulated at least redeemable 100,000 SCs ($100).
  • Maximum Redemption Limit: you can redeem up to $10,000 each day and up to $25,000 each week.

How to Play at Carnival Citi Casino

Eligible players need to make a free Carnival Citi Casino account to claim bonuses and play games. Fortunately, this process is super simple, so just follow these steps to get started:

  1. Go to the Carnival Citi Casino official website
  2. Tap “New User” in the top-right corner of the screen
  3. Enter your email and create a strong password
  4. Tap the arrow icon to confirm your decision and create your new profile
  5. Alternatively, tap the Google, Apple, or Facebook icon to authenticate with existing credentials from these platforms

After you’re done, you will instantly receive the sign-up welcome bonus and be able to play all games and participate in raffles (once you’ve earned at least one E-Ticket). However, you won’t be able to purchase coins or redeem prizes until you pass the KYC check.

Banking

Carnival Citi Casino integrated 7 payment systems into its website, allowing players to purchase gold coin packs with credit cards and popular e-wallets.

All purchases are completely optional, as you’ll have ample opportunities to top up your GC & SC balance with Lucky Draws, AMOE, and daily log-in promos. The combination of these bonuses should, with a bit of luck, be enough for you to reach the 100 SC redemption threshold.

If you’re looking to buy gold coin packages at Carnival Citi Casino, you can do so with Visa, Mastercard, American Express, Discover, Trustly, PayPal, or Venmo. To do so, you’ll need to pass the KYC check by providing more detailed information, such as proof of residency, proof of payment medium ownership, and a photocopy of a government-issued ID.

Sweep Chips redemptions are only possible with Bank Transfer and PayPal. Withdrawal times are somewhat sluggish, and you can expect to wait up to a week before your request is processed and finalized.

Purchasing Gold Coins

Although you’d have to use super-high wagers or be extremely unlucky to burn through 10,000,000 gold coins, you can always purchase more at Carnival Citi Casino’s in-game store by following these steps:

  • Log into your Carnival Citi Casino account by tapping “Returning User”
  • Tap the “+” symbol next to your GC/SC balance
  • Choose the package you wish to buy
  • If this is your first purchase, you’ll be required to verify your account (KYC)

All GC purchases award free Sweeps Chips, so even if you’re uninterested in playing for free, there’s still merit in buying a bundle or two.

Redeeming Cash Prizes

As I mentioned, you can redeem your Sweeps Chips using PayPal or Online Banking methods. To do this, you’ll first need to fulfill these criteria:

  • Accumulate at least 100,000 SC in your balance
  • Play through all of your sweeps chips at least once
  • Occasionally, Carnival Citi Casino may ask you a random trivia question before finalizing the redemption process to ensure you’re not a bot

The redemption window can be found by opening the in-game store (tap on “+” next to your balance) and select “Redeem”. You can withdraw a single dollar or your entire balance as long as the aforementioned rules are met.

A few other rules you should know about regarding SC redemptions:

  • A maximum of $10,000 (1,000,000 SC) can be redeemed per day
  • A maximum of $25,000 (2,500,000 SC) can be redeemed per week
  • If you purchased any GC packs, the same method will be used for SC redemptions, if possible
  • If not (or if you haven’t bought any GC bundles), you’ll be asked to designate an alternative banking method

Is Carnival Citi Casino Legit?

I think it’s a bit early to safely conclude whether Carnival Citi Casino is legit or not. Having played at this sweepstakes casino for months, I’ve had both good and bad runs with their games, and I had no issues claiming any of the advertised bonuses.

However, a beginner player might not be familiar with the best Carnival Citi games and would likely have a different experience. I also think that these “trivia questions” being asked during prize redemptions are an unnecessary hurdle that might turn some players away.

Transparency-wise, Citi Media Tech wasn’t hard to find with a bit of research, and they even included the official address of their HQ. This sets Carnival Citi apart from sweepstakes sites run by firms that withhold pretty much all official information from their users.

In terms of compliance with sweepstakes rules, Carnival Citi Casino checks out. Its KYC procedure stacks up to more established sites, and its free-play bonuses are generous enough to ensure you don’t have to purchase gold packs.

Lastly, Carnival Citi has amassed quite a following on social networks like Facebook, YouTube, and Instagram. I also found several extremely negative user reviews on Trustpilot and similar platforms, some of which call Carnival Citi a “scam”.

Time will tell how they’ll address such claims, but in my opinion, most negative comments come from the fact that the site needs a bit of work in terms of stability.

Where is Carnival Citi Legal?

According to Carnival Citi Casino’s T&Cs, the site is only illegal in Washington. However, players from 11 other US states can’t access promotions or Sweeps Chips in any way, including:

  • Florida
  • Georgia
  • Kentucky
  • Missouri
  • Nebraska
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • Utah

Players from supported states must be at least 18 years old to play, unless their state laws set the legal gambling limits to 21+.

Mobile Gameplay

I’ve tested Carnival Citi Casino’s website from an Android smartphone with no major issues. All games and functionalities present in the website version appeared on my mobile device, although page-loading times weren’t as fast. Two other gurus had the same results when trialing Carnival Citi on iOS devices.

I couldn’t find an official app on Google Play or Apple App stores, and I recommend against using APK files to download unofficial apps, especially since you can access the site without them.

Security and Responsible Gambling

Carnival Citi has several basic options when it comes to responsible gambling, so let me name a few of the most prominent ones:

  • Daily Limits: you can contact Carnival Citi Casino’s support team to set a limit on how much you can spend on GC purchases each day or week.
  • Self-Exclusion: contact the support team if you want to permanently disable the option of spending real money at this casino.
  • Permanent Account Closure: if you want to opt out of using Carnival Citi Casino’s services altogether, you can shut down your account for good by sending an email request to the support team.

I couldn’t find Carnival Citi Casino’s player safety policy, so I can’t vouch for the quality of its website encryption. Generally, though, the social gaming site seems to actively care for its players’ well-being.

Customer Support

🤳Support Channel☎️Contact
Customer Support emailsupport@carnivalciti.com
Phone Support(916) 445-1254
Social Media Supporthttps://www.instagram.com/carnival_citi/,

https://www.facebook.com/carnivalciti

Live Chat✅Yes
Help Center❌No

Before I registered an account with Carnival Citi, I wanted to test how responsive their customer support methods were. The live chat wasn’t available for non-registered players, so I went on Facebook to contact one of their agents. They wrote me back within a few minutes and were friendly and helpful.

On the downside, this social casino doesn’t have a help center where you can instantly access helpful articles about payments, games, or bonuses.

Tips for Playing at Carnival Citi Casino

  • The first purchase bonus is one of the best deals of its kind in the industry. For $4.99, you can get SCs worth $17.5 and 3,000,000 gold coins, meaning that you’ll save up $12.51 in the process.
  • Many Carnival Citi Casino games have mediocre RTP scores and can give you varied results. Prioritize tested titles from reputable providers like Asgard, Jade Emperor, Wolfpack, and American Wild when playing for sweeps chips.
  • Follow Carnival Citi Casino on Facebook and Instagram. They frequently launch new promos that aren’t accessible on their site.
  • Consider giving Big Time Jackpots a shot while pursuing the rollover requirement. I recommend titles like Golden Pig, Arctic Wolf, and Gladiators.

Areas Carnival Citi Casino Could Improve

Save for the bonuses, every other field at Carnival Citi Casino has some room for growth:

  • I’d like to see more games from popular i-gaming vendors; playing Shining Pig over and over gets dull pretty quickly.
  • The AMOE bonus gives just $2 worth of SCs. By bumping it up to at least $5, they’d reward the extra effort and incentivize more players to use it.
  • We can’t talk about table games without at least one baccarat, roulette, and poker title.
  • They could either provide some extra SCs to existing users or lower the minimum redemption threshold to $50 if they want to compete with the leading sweepstakes casinos.

Review Summary

Carnival Citi has an impressive welcome bonus, but they’ll arguably need to work on their slot library if they want to become a competitive player.

As far as the positives go, this social casino offers good support options and a streamlined sign-up process. The KYC procedure isn’t too difficult either.

In terms of things I didn’t particularly like, I’d have to single out the state its table games section is in. It’s rare for sweeps casinos to have live games, but most of them have at least a dozen poker, blackjack, and baccarat titles. I’d be far more inclined to spend time at it if some of these games were included.

If you’re looking for a quick rundown of Carnival Citi, here is the Sweeps Gurus overview:

📜Promo CodeNone required
✍️Sign-up Bonus10,000,000 GC + 5,000 SC
👑Top FeatureLucky Draw raffles
Our Rating3.0/5.0
🇺🇸 States Available39 (WA, FL, GA, KY, MO, NE, NY, NC, OH, PE, RI, and UT excluded)
📱Mobile App❌No
🎲GamesSlots, table games, jackpos, video poker
🔞Legal Age18+
🆓Free-play Casino✅Yes
🟢Sweeps Coins✅Yes
💳Credit Card Support✅Yes
⏱️Payout SpeedUp to 7 days

Carnival Citi Sister Casinos

Carnival Citi is the only sweepstakes site operated by Citi Media Tech LLC. You can find similar sites with even better slot libraries and bonuses by tapping on our banners.

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FAQs

Only 18+ year old players from supported states can legally play at Carnival Citi Casino.

Carnival Citi Casino abides by all legal rules governing the US sweepstakes casino industry.

New players from supported states are eligible to claim 10,000,000 GC and 5,000 SC for free upon sign-up.

Carnival Citi Casino offers 190+ slots, video poker, jackpots, and table games.

Carnival Citi Casino offers you to win real money prizes if you have accumulated at least 100,000 SC and played through them once. The prize redemption rate is 1,000 SC = $1.

Account holders of Carnival Citi Casino can claim 1,000 SC for free for 5 days via the daily login bonus.

Carnival Citi Casino offers its players a variety of gambling tools to ensure all users can play responsibly.

Carnival Citi does not have an official iOS or Android app, but its website is optimized for mobile devices.

Citi Media Tech LLC, a Miami-based company owns Carnival Citi Casino.

Some of the best alternatives to Carnival Citi Casino include Stake, McLuck Casino, Sweeptastic, WOW Vegas, and Fortune Coins.

Bogdi

the author

Old school sweepstakes casino player who has been redeeming sweeps coins since Chumba Casino launched back in 2012. Bogdan keeps up to date with the latest game releases, and when he isn’t pumping out exciting guides for SweepstakesGurus.com, he is tinkering with a strategy. Don’t get him started about the power of the Paroli betting system.

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